๐ We take your privacy very seriously.
For all our DNA tests, we only send a number into our laboratories and delete your email immediately. We do not store this data with any name. We may use the results (minus a name or number) to help train our model to bring better service.
Effective Date: July 3, 2025
Better Life Protocols (โwe,โ โus,โ or โourโ) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://betterlifeprotocols.com and participate in our services, including our six-week metabolic health program and DNA testing services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, mailing address, and other identifiers you provide when registering or communicating with us.
Health and Genetic Information: Data obtained from DNA testing and health assessments used to personalise your wellness program. DNA samples are anonymised with a number only, and emails are deleted immediately after processing.
Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and time spent on the site.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyse website traffic.
2. How We Use Your Information
Your information is used to:
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Provide and manage our services, including personalised health programs.
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Communicate with you regarding your program, updates, and customer support.
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Improve our website and services through analysis of user behaviour.
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Train our internal models to provide better services (using de-identified and anonymised data only).
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Comply with legal obligations and enforce our terms and policies.
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
Service Providers: Third-party vendors who assist in operating our website and services, subject to confidentiality agreements.
Laboratories: Your DNA tests are processed anonymously using a number identifier only, without any attached personal name or email.
Legal Requirements: If required by law or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
5. Your Rights and Choices
Depending on your location, you may have rights under applicable data protection laws, including:
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Accessing the personal information we hold about you.
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Requesting correction or deletion of your personal information.
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Objecting to or restricting certain processing of your information.
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Withdrawing consent where processing is based on consent.
To exercise these rights, please contact us at [email protected].
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
7. Childrenโs Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Better Life Protocols
30 Robinson Crescent
Red Deer, AB T4P 3N9
Email: [email protected]
Phone: 778-381-9567